1.1

Company

1.1.1

Company information

These terms of purchase and delivery apply when, as a customer, you purchase goods at Signlabs Sweden Ltd.
Signlabs Sweden AB
Tegelbruksvägen 1, 517 91 Bollebygd
Vat.No: SE559028918601

2.1

Payment

2.1.1

Prices

On Signlabs.co.uk, prices are shown in GBP, both with and without VAT.

2.1.2

Card payment

We accept VISA and Mastercard. Your card will be debited when we dispatch your order. Our partner for these transactions is Bambora. Payment is made over a secure connection and we use the latest security technology for credit card payments online. Read more about Bambora

2.1.3

Invoice payment

The invoice payment terms are 20 days. When paying via FAKTURA, a fee will be charged before checkout. In case of non-payment, an agreed and statutory reminder fee is payable. Interest on late payment is 2% per month. We reserve the right to conduct a credit check before processing your order.

3.1

Delivery

3.1.1

Delivery

Your goods are delivered as letters or parcels depending on weight and size.

3.1.2

Delivery time

Delivery time varies depending on the product you order. Before payment, you can always see the delivery time for your order. Express delivery is also possible.

3.1.3

Shipping costs

The shipping cost is always £3.49 excl. VAT per order.

3.1.4

Unclaimed packages

When your package arrives at a delivery point, a notification will be sent to you via email or SMS. As a customer, you are responsible for ensuring that the mobile number, address and email address you entered are correct. We reserve the right to charge the customer a fee for packages that have not been retrieved from the agent. The fee refers to the cost of return shipping, the handling fee and the handling cost.

4.1

Right of withdrawal & complaint

4.1.1

When purchasing specially ordered goods, the right of withdrawal ceases as soon as production commences. If you are not satisfied with your product, please contact customer services they will help you

4.1.2

Complaints

If there are defects in the goods you have purchased, Signlabs abides by all statutory guarantee regulations. If the product you receive is defective, please contact us customer services they will help you. For faster handling, please state your complete name, the order number, a brief description of the reason for the complaint, a picture of the damage and your contact details (phone number and e-mail address).

5.1

Privacy Policy

5.1.1

Protection of personal data

When registering and ordering, you agree that we store and use your data in our business for the sole purpose of completing and providing the service you expect from us. You are entitled to receive the data we have stored on you and if you believe it to be incorrect or irrelevant, you may request rectification or removal from our customer register. To initiate this process, please contact our Customer services. We also guarantee that we will not sell or transfer any personal data.

5.1.2

What information do we collect?

We collect as little information as possible. We need to know your address to be able to send the goods to you. If your company wants to order against invoice, we need your organization number. When you pay by card, you need to state your credit card number. It travels via a secure server and Bambora handles card payments with us. For secure delivery, we need your email address and mobile number to be able to contact you with delivery notices, changed information etc.

5.1.3

How do we use the information?

We use the information to dispatch your order. We use your email address and mobile number to send you information.

5.1.4

Cookies

We use cookies to be able to store goods in your shopping cart. We use the ""Google Analytics"" service, too, which also uses cookies. Here you can read more about what it means to you.

5.1.5

Information on other operators

We will never pass on your information to anyone else. Exceptions are only made if we are forced to by law.

5.1.6

Remove information from our database

Information is only saved as a basis for financial transactions. If you have opened an account with us, you can delete any information you want. If you want to close your account, please contact Customer services and they will help you delete your account